SAP Knowledge Base Article - Preview

2669861 - Customer Section is Missing in Tickets Created from Social Media

Symptom

You are not able to see Customer Section under Tickets Overview which are created by Social Media


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Customer section, social media, facebook, twitter, YouTube, Broadcast, category , KBA , LOD-CRM-SRP , Service Request Processing , How To

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