2670073 - Changing the Currency in a Released Service Order is not Possible

You try to change the currency in a released Service Order, but the currency field is greyed out.

SAP Business ByDesign

1. Open the Service Orders workcenter.
2. Create a new Service Order ABC (ABC represents the Service Order ID).
3. Enter the necessary information to Release the Service Order.
4. Release the Service Order to Service Execution.
5. Navigate to the Pricing and Invoicing tab.
6. Select the Invoicing Subtab.

The Currency field is greyed out.

• This is the expected system behaviour.
• Currently the currency is greyed out, once the Status of the Service Order is set to In Process and all line items are released to Service Execution.
• If you want to change the currency, you need to add a line item that is not yet released to Service Execution.

1. Open the Service Order ABC.
2. Navigate to the Service and Spare Parts tab.
3. Click on Add Row and select any item.
4. Navigate to the Pricing and Invoicing tab.
5. Select the Invoicing Subtab.
6. Change the currency.
7. Navigate to the Service and Spare Parts tab.
8. Remove the created Row.
9. Save the Service Order.

The currency for the existing Line items in the Service Order changes.

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