SAP Knowledge Base Article - Public

2670316 - Survey Branching Does Not Work For Non Mandatory Question


When a non mandatory question is unanswered, the survey does not branch to the next questionaires.


SAP Hybris Cloud For Customer

Reproducing the Issue

  1. Go to the Surveys work center.
  2. Create a new Survey.
  3. Go to the Design facet.
  4. Add questionaires to this Survey.
  5. Keep a particular question XYZ (XYZ represents survey question) as non-mandatory.
  6. Save and Activate.

The branching does not work for a non mandatory question.


This is the current system behavior.


This is going to be fixed in future release.


Survey Branching. , KBA , LOD-LE-SUR-DEF , Survey definition = design time , Problem


SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811