Symptom
When a non mandatory question is unanswered, the survey does not branch to the next questionaires.
Environment
SAP Hybris Cloud For Customer
Reproducing the Issue
-
Go to the Surveys work center.
- Create a new Survey.
- Go to the Design facet.
- Add questionaires to this Survey.
- Keep a particular question XYZ (XYZ represents survey question) as non-mandatory.
- Save and Activate.
The branching does not work for a non mandatory question.
Cause
This is the current system behavior.
Resolution
This is going to be fixed in future release.
Keywords
Survey Branching. , KBA , LOD-LE-SUR-DEF , Survey definition = design time , Problem
Product
SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811