Symptom
- As of Wave 2018.12 licenses for existing users have been changed in SAP Analytics Cloud (SAC).
- Some licenses might be shown as critical (using more licenses than available) in the Licenses monitor (System >> Monitor >> Overview).
Environment
- SAP Analytics Cloud
Reproducing the Issue
- Logon to SAC.
- Go to Security >> Users.
- Notice that the license of a user having (for example) BI Content Viewer assigned has been changed from Planning Standard to Business Intelligence.
- In case of not having any available BI licenses, it will be shown as critical in the Licenses monitor (System >> Monitor >> Overview).
Cause
- Behavior before Wave 12:
- The available licenses have been automatically assigned independently of the role assigned to the user.
- Behavior since Wave 12:
- The licenses are assigned as per the used roles independently of the available licenses.
- Which role belongs to which license, can be confirmed in the Security >> Roles, where all the roles are grouped to the license it consumes.
- Examples:
- If a user is assigned BI roles such as BI Admin, she/he consumes (Concurrent) BI license.
- If a user is assigned BI roles and Planning Standard roles such as Viewer, she/he consumes Planning Standard license.
- If a user is assigned BI roles and Planning Professional roles such as Admin, she/he consumes Planning Professional.
Resolution
- Create a customer role using the license of your choice.
- Modify the assigned roles, to match the number of available licenses.
- Purchase licenses shown as critical in the Licenses monitor.
See Also
- How to find User Assistance for SAP Analytics Cloud?
- Ask a question on the SAP Community!
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
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Keywords
Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, Planning Standard, Business Intelligence, Analytics Hub, Roles, Admin, Viewer, Creator, Custom , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem