SAP Knowledge Base Article - Preview

2670446 - ITSM Inbox: incidents not created automatically out of inbound email


  • You configured the ITSM Inbound email Inbox as detailed in Email Inbound
  • Email shows up in SOIN, in workflow and in the CRM Web UI => Inbox , but incidents have to be created manually

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



SAP Solution Manager 7.2


SAP Solution Manager 7.2


ITSM, Mail inbound incident, message, automatically, SOIN, CRM_UI, SM_CRM, IT Service management, mail inbound message, ERMS, CRMC_ERMS_ACTN , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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