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SAP Knowledge Base Article - PreviewSymptom
- You configured the ITSM Inbound email Inbox as detailed in Email Inbound
- Email shows up in SOIN, in workflow and in the CRM Web UI => Inbox , but incidents have to be created manually
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
ITSM, Mail inbound incident, message, automatically, SOIN, CRM_UI, SM_CRM, IT Service management, mail inbound message, ERMS, CRMC_ERMS_ACTN , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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