2670512 - Type Field For Follow Up Items In Tickets

Symptom

You have created a Follow up Sales Quote from Ticket 123(where 123 is Ticket ID).In Ticket's Related Items facet, the 'Type' column for Follow Up Items display 'Sales Quote' instead of Document Type 'XYZ'(where XYZ is the Document Type of the Sales Quote created as follow up of Ticket 123) of Sales Quote.

Environment

SAP Cloud For Customer.

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket Type, Document Type, Follow UP, Related Items, Sales quote, Ticket, Related items, Item, Follow up , KBA , LOD-CRM-SRP , Service Request Processing , LOD-LE-CQP , Customer Quote Processing , Problem

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