SAP Knowledge Base Article - Public

2670618 - There is already another record with the same start date on Manage Pending Hires - Employee Central

Symptom

When trying to submit a new employee on the system via Manage Pending Hires an error appears: "There is already another record with the same start date."

Environment

  • Employee Central
  • OnBoarding
  • Pre-day 1

Reproducing the Issue

  1. Go to Manage Pending Hires
  2. Hire a new employee
  3. Going through Personal Information to the next portlet should appear the screen to match the user (where you will not be able to proceed)
  4. Fill all the data that is required
  5. Click in Save
  6. Error will appear

Cause

This issue can happen for two reasons:

  1. The customer are using pre-day 1, but the employee that matched with Manage Pending Hires is currently inactive in the system, where can bring a lot of inconsistencies according that the user that came form pre-day 1 should be active in the system.

  2. The customer are using pre-day 1, but the pre-day 1 profile has Employee Central data (e.g Personal Information, Biographical Information, Job Information and etc), this is not supported and also can lead in application error on the hire process.

Resolution

Depending of the reasons are different solutions, below for the first cause:

To solve this issue the customer will have to Permanent Purge the employee who is inactive in the system and proceed with the Manage Pending Hire Request.

How to Permanent Purge an user from the system? (Platform task)

2392076 - User Permanent Purge feature

2545988 - How to Purge/Delete user in BizX?

For the second cause:

You need to delete Employee Central data from the pre-day 1 Profile and after that you should be able to perform the hire.

Keywords

Employee Central, Pre-day 1, Manage Pending Hires, There is already another record with the same start date on Manage Pending Hires, , KBA , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions