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SAP Knowledge Base Article - PreviewSymptom
In the datasource Ticket (technical ID CRMSRQHB) the two key figures Total Time at Processor and Total Time at Requestor are showing no results for most of the tickets.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
key figure; ticket; total time; CRMSRQHB; formula , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , LOD-LE-CSM-SVL-ANA , Service Level Objective Analytics , How To
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