SAP Knowledge Base Article - Preview

2670897 - Calculation of Total Time at Requester and Total Time at Processor

Symptom

In the datasource Ticket (technical ID CRMSRQHB) the two key figures Total Time at Processor and Total Time at Requestor are showing no results for most of the tickets.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

key figure; ticket; total time; CRMSRQHB; formula , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , LOD-LE-CSM-SVL-ANA , Service Level Objective Analytics , How To

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