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SAP Knowledge Base Article - PublicSymptom
- Assignee of the E-Verify activity closed and resolved the case as duplicate
- Hiring Manager closed the case as duplicate incorrectly
- E-Verify activity was closed incorrectly as duplicate
Environment
SAP SuccessFactors Onboarding 1.0 - All Versions
Cause
Improper User Handling
Resolution
For Live Customer(s)
If the assignee of E-Verify activity mistakenly close the case as duplicate and new hire did not receive an Employment Authorized, System Administrators should contact SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support case to create a new E-Verify activity for the affected candidate. See KBA 2291440 for more details.
Keywords
SAP, SuccessFactors, Onboarding, E-Verify, EV kick off, Kick-Start, Kickstart, E-Verify, E-Verify, Department of Homeland and Security, Mistakenly Closed E-Verify, Incorrectly Closed E-Verify, Duplicate, Case, Activity, Hiring Manager, Assignee , KBA , LOD-SF-OBD-EVF , e-Verify , Problem
Product
SAP SuccessFactors Onboarding all versions
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