SAP Knowledge Base Article - Public

2671183 - No email recipient has been maintained and Sender email address can't be initial.

Symptom

In Application log of app Manage Automatic Payment (App ID F0770)  Error No email recipient has been maintained is raised and or Sender email address can't be initial.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • Financial Accounting (FI)
  • SAP S/4HANA Cloud Public Edition

Cause

The error is raised for the output requests with email channel not correctly maintained for the payment advice.

Resolution

Error: No email recipient has been maintained

The receiver email address is not maintained in APP Maintain Business Partner (APP ID BP)

You need maintain same in your BP master data section: Vendor: Correspondence - Field Clrk's Internet add:  (Internet address of partner company clerk)

clksinternetaddress.png

Or there is not address maintained on Email Recipient rule for payment advice in Output Parameter Determination app.

You need to maintain the default email address and additional email addresses for one recipient.




Error: Sender email address can't be initial

In Output Parameter Determination

In the Select Business Rules section, choose:

Show Rules for: Payment Advice

Determination Step: Email Settings

Check if Email Address is blank/invalid

**** You need to maintain the <sender email address> ****

See

Test SCRIPT J60 BRF+ Settings for Payment Advice

Output Parameter Determination.

.....

Email Settings

In the Select Business Rules section, choose:

Show Rules for: Payment Advice

Determination Step: Email Settings

Details display in the Maintain Business Rules section.

Add Rules

Choose the Edit button. Under Table Contents choose the + (Insert New Row) button and enter the following by choosing … or selecting Direct Value Input from the dropdown in each field:

Output type: PAYM_ADV

Sender Email: <sender email address>

Email Template: FFO_PAYM_ADVICE_EMAIL_TEMPLATE

 

See also Configuring the Output of Payment Advice Forms

...

Email Settings

You specify the email address for sending payment advice forms.

The email template FFO_PAYM_ADVICE_EMAIL_TEMPLATE is delivered by SAP. You cannot change its content. Please enter a valid email address as the sender email.

See all information below on Sender Email

Error: A technical error occured when sending the email.
Sender domain in && is not allowed
in Output Items -> Display Message Log in app Manage Automatic Payment

Review also  Setting Up Output Management (1LQ)

in particular see sections

3.1.2 Email
Emails are sent using the e-mail server provided with your system. The purpose of this task is to define the
technical setup for sending emails. This includes defining the sender domains, sender email addresses, and email
addresses for testing

....
4.2 Setting Up Email
With the SAP S/4HANA Cloud Public Edition Output Management framework, you can automatically send configured application
documents in PDF format to business partners via e-mail. SAP provides you with predelivered email templates for
several application objects. You can customize the email templates by cloning the generic ones, and populating the
subject line and body of the email.


During the technical setup procedure, an individual email domain is assigned to each tenant to send emails in the
SAP S/4HANA Cloud Public Edition environment. The my3XXXXX.mail.s4hana.ondemand.com domain is used in the technical
communication with the cloud email infrastructure. However, in business communication, it's expected that the
readable email header contains addresses from a customer's email domains (for example,
John.Doe@company.com). During tests, it's necessary to control which addresses the test system can send emails
to. This section describes the relevant settings.

4.2.1 Define an Email Sender Domain
In business communication, it's expected that the readable email header contains addresses from a customer's
email domain or domains. In this setting, you can define which domain is allowed in the readable email header. You
may also specify a list of domains if multiple domains are allowed.


Examples:
company.com would allow all email addresses in this domain such as John.Doe@company.com
*.company.com would allow all email addresses in company.com subdomains such as
John@sales.company.com or Doe@service.company.com

(With regard to Error Message Domain in sender email address &1 is not allowed.(APOC_OC_CONFIG052 ) issued in Output Parameter Determination. Ensure that domain is set up correctly in accordance with instructions 4.2.1 Define an Email Sender Domain.  Do NOT define domain with @ Character. Remove the character @ from domain, Follow example guide.)

....
4.2.2 Define a Default Email Sender Address
Generally, the output control functionality determines a sender email address and adds it to the email header.
Within this setting, you may define a default sender address if no sender address has been determined.
Example:
● do.not.reply@company.com

SPAM EMAIL:

See https://support.sap.com/content/dam/SAAP/Sol_Pack/Library/Setup/1LQ_Set-Up_EN_XX.pdf
4.2.6 Publish SPF Record for Sender Domain
The purpose of this task is to prevent that emails sent by your SAP S/4HANA system are classified as spam and do not reach the recipients.

See Also

Configuring the Output of Payment Advice Forms

TEST SCRIPT J60 BRF+ Settings for Payment Advice

2808603 - Output Parameter Determination - Creation of condition Field

2756062 - Email address from customer master data is not considered for output of payment advice in "Manage Automatic Payments" app

Create and Send Payment Advices to Payees

3090392 - Payment advice and note to payee- Cloud

Keywords

F0770, F110,  CLOUD, SAP_BR_AP_ACCOUNTANT, SAP_BR_AR_ACCOUNTANT, SAPF110S, ACH, application log, vendor, BP, EMAIL , Supplier, payment advice, OBPM4, LFB1, INTAD, US_ACH_FSN, J60, output, APOC_OR_MESSAGES APOC_OR_MESSAGES359, APOC_OR_MESSAGES051 , KBA , FI-FIO-AP-PAY-2CL , Payment Apps (Public Cloud) , FI-AP-AP-B , Payment Progam / Payment transfer (DE, JP, US) , FI-FIO-AP , Fiori UI for Accounts Payable , FI-FIO-AP-2CL , Fiori UI for Accounts Payable (Public Cloud) , FI-AP-AP-B1 , Payment transfer (w/o DE, US) , FI-FIO-AP-PAY , Payment Apps , Problem

Product

SAP S/4HANA Cloud Public Edition all versions