2671446 - User is not able to login and receives application error with fingerprint numbers

• User is not able to logon and receives application error with fingerprint 72387584b341645635921c965631bdef80dbc313
• User is not able to logon and receives application error with fingerprint 97de524c42c3bb9856c33b320d237d22d59772be

SAP SuccessFactors HCM Suite

1. Try to logon into the instance;
2. An application with fingerprint 72387584b341645635921c965631bdef80dbc313 happens or
3. An application with fingerprint 97de524c42c3bb9856c33b320d237d22d59772be

For Finger Print 72387584b341645635921c965631bdef80dbc313 : The cause is that Recruiting module was enabled without enabling MDF (Enable Generic Objects) on your instance.

For Finger Print 97de524c42c3bb9856c33b320d237d22d59772be : There are some MDF cache on this instance that needs to ben cleaned.

For Finger Print 72387584b341645635921c965631bdef80dbc313 : The solution is to enable "Enable Generic Objects" on Provisioning's Company Settings.

Note: To complete tasks in Provisioning, contact your Implementation Partner. If you are no longer working with an Implementation Partner, contact SAP Cloud Support.

For Finger Print 97de524c42c3bb9856c33b320d237d22d59772be : Please, follow the KBA below to clean MDF Cache in your environment -> KBA 2171588 - OData API Metadata Refresh and Export - SuccessFactors Cloud

• KBA 2425735 - Troubleshooting SuccessFactors Login Issues - Guided Answer
• KBA 2171588 - OData API Metadata Refresh and Export - SuccessFactors Cloud

error message, application error, log in, accessing, log on , KBA , LOD-SF-PLT-LPG , Log In Page Issues (Non SSO) , Problem