SAP Knowledge Base Article - Public

2671446 - User is not able to login and receives application error with fingerprint numbers


  • User is not able to logon and receives application error with fingerprint 72387584b341645635921c965631bdef80dbc313
  • User is not able to logon and receives application error with fingerprint 97de524c42c3bb9856c33b320d237d22d59772be


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Try to logon into the instance;
  2. An application with fingerprint 72387584b341645635921c965631bdef80dbc313 happens or
  3. An application with fingerprint 97de524c42c3bb9856c33b320d237d22d59772be


For Finger Print 72387584b341645635921c965631bdef80dbc313

The cause is that Recruiting module was enabled without enabling MDF (Enable Generic Objects) on your instance.

For Finger Print 97de524c42c3bb9856c33b320d237d22d59772be

There are some MDF cache on this instance that needs to ben cleaned.


  • For Finger Print 72387584b341645635921c965631bdef80dbc313

The solution is to enable "Enable Generic Objects" on Provisioning's Company Settings.

NOTE: To complete tasks in Provisioning, contact your Implementation Partner. If you are no longer working with an Implementation Partner, contact SAP Cloud Support.

  • For Finger Print 97de524c42c3bb9856c33b320d237d22d59772be

Please, follow the KBA below to clean MDF Cache in your environment

2171588 - OData API Metadata Refresh and Export - SuccessFactors Cloud

See Also

2425735 - Troubleshooting SuccessFactors Login Issues - Guided Answer


error message, application error, log in, accessing, log on , KBA , LOD-SF-PLT-LPG , Log In Page Issues (Non SSO) , Problem


SAP SuccessFactors HCM suite all versions