SAP Knowledge Base Article - Public

2671668 - SAP Jam clients update notice - File Sync Client, MS Outlook Add-In, Application Launcher, Activity Hub


  • SAP Jam client not working.
  • SAP Jam client authentication failure.


SAP Jam Collaboration.


Note: These clients are only available for SAP Jam Advanced Plus & SAP Jam Enterprise Edition.

We are updating some of the clients used to access SAP Jam services and it may affect you and others using Jam in your company. If you are using any of the applications listed below you will need to update to the latest version for those to continue working.

In order to obtain the new versions for these, please open a ticket with SAP Support (use component LOD-SF-JAM). Beginning 7/28/2018, older clients will fail with a "Authentication has failed" error message.

The affected clients are:

  • SAP Jam file sync client
  • SAP Jam add-in for Microsoft Office Outlook
  • SAP Jam Application Launcher
  • SAP Jam activity hub

For more information on these please visit our online documentation


SAP Jam, File Sync Client, Activity Hub, Outlook Add In, Application Launcher , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-APL , Application Launcher Plugin , LOD-SF-JAM-FSC , File Sync Client , LOD-SF-JAM-MSO , Microsoft Office Outlook Add-in , Problem


SAP Jam Collaboration all versions