2671742 - How to work with Business partners in SAP Solution Manager

• You want to gather information about configuration of Business Partners such as reporter, processor, support team and sold-to party in Incident Management.
• You are working with Solution Manager Incident Management and you find that the user receiving the e-mail action is not displayed in SOST.
• You execute Help => Create Support Message and for certain systems the name of the reporter is not recognized in the Solution Manager system.
• You Report an incident from Help => Create support message, but the e-mail is not going to the right user.
• How to configure Reporter business partner role in transaction BP working with Solution Manager
• You work with IT Service management, in one incident you find error "XXX is not a business partner" (COM_PARTNER145).
• How to configure Support Team working with ITSM.

• SAP Solution Manager 7.1
• SAP Solution Manager 7.2

bussiness partner, bussines partner,reporter, soldToParty, Master Data, performance,COM_PARTNER,145 , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem