Symptom
- You want to gather information about configuration of Business Partners such as reporter, processor, support team and sold-to party in Incident Management.
- You are working with Solution Manager Incident Management and you find that the user receiving the e-mail action is not displayed in SOST.
- You execute Help => Create Support Message and for certain systems the name of the reporter is not recognized in the Solution Manager system.
- You Report an incident from Help => Create support message, but the e-mail is not going to the right user.
- How to configure Reporter business partner role in transaction BP working with Solution Manager
- You work with IT Service management, in one incident you find error "XXX is not a business partner" (COM_PARTNER145).
- How to configure Support Team working with ITSM.
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Environment
- SAP Solution Manager 7.1
- SAP Solution Manager 7.2
Product
SAP Solution Manager 7.1 ; SAP Solution Manager 7.2
Keywords
bussiness partner, bussines partner,reporter, soldToParty, Master Data, performance,COM_PARTNER,145 , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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