SAP Knowledge Base Article - Preview

2671742 - Business partners: How to work with them in SAP Solution Manager

Symptom

  • You want to find documentation about how to configure business partners working with ITSM in Solution Manager.
  • You want to gather information about configuration about reporter, processor, support team and sold to party in Incident Management.
  • You are working with Solution Manager Incident Management and you find that the user receiving the e-mail action is not displayed in SOST.
  • You execute Help and Create Support Message and for certain system the name of the reporter is not recognized in the solution manager system.
  • You Report an incident from Help, Create support message but the mail is not going to the accurate user.
  • How to configure  reporter business role in bp transaction working with Solution Manager
  • You work with IT Service management, in one incident you find error "XXX is not a business partner" (COM_PARTNER145).
  • How to configure Support Team working with ITSM.

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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

bussiness partner, bussines partner,reporter, soldToParty, Master Data, performance,COM_PARTNER,145 , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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