2671835 - Workflow Tags vs Placeholder - Workflow Notification Templates and Document Generation

• When should I use a Workflow Tag vs a Placeholder?
• Whats the Difference between a Placeholder and a Tag?
• Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

• SAP SuccessFactors HCM Cloud
• Employee Central

•  Best Practices share that if there is a hardcoded Tag available to use in the system, you should use the Tag instead of creating a custom Placeholder
• For setting up the Template, you can follow these guidelines
  
  
• For setting up the mapping, you can see from the example above how I set up the mapping for each placeholder and tag
  
  
• For a list of supported Tags you can reference the Guide found HERE
• Also, you can reference KBA 2287616 - List of supported tags for EC Workflows and EC Alerts
  

Limitations and Important Notes:

• Data that needs to be approved cannot be mapped into an email
  
• Since there is not a subject user for foundation object workflows, only the workflow and generic tags are supported
• For foundation objects, the system cannot derive the localized name
• For New Hires:
• Since there is no saved master data for this employee, Only Workflow tags and Generic tags are supported for use in a New Hire Workflow
• For Rehires:
• Since there is saved master data (because this user is a rehire) - Placeholders, Tags, and Generic Tags are Possible and supported for use within workflows
•  For Object-Based MDF workflows:
• Since there is no Subject User (for example a position workflow), Only Workflow Tags and Generic Tags are supported for these types of workflows
• If there are any rules mapping the tags, the system is unable to derive a value for the email notification.
• If there is a rule that uses Mapping to populate a value for the Tag for an HRIS element (such as Job Info), these tags mapped by rules will get reflected in the email notification.

 https://launchpad.support.sap.com/#/notes/2504843

SFEC, SFSF, SF EC, EmpCentrl, success factors, placeholder, Workflow, Email Template, Custom Emails, DocGen, Doc Gen, WFL Tags , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-DOC , Document Generation , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions