2671976 - Failed to connect to system in SAP Analytics Cloud (SAC)

When attempting to create a Live Data Connection (DIRECT) to SAP HANA, the following error messages can be observed;

• Failed to connect to system in SAP Analytics Cloud (SAC)
• Failed to load https://<HANAHOST>:<HANAPORT>/sap/bc/ina/service/v2/GetServerInfo: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource.
• Origin 'https://<customer-prefix>.<data-center>.sapanalytics.cloud' is therefore not allowed access.
• GET https://<HANAHOST>:<HANAPORT>/sap/bc/ina/service/v2/GetServerInfo 401 (Unauthorized)
• Request URL: https://<HANAHOST>:<HANAPORT>/sap/bc/ina/service/v2/GetServerInfo
• Request Method: GET
• Status Code: 401 Unauthorized
• Remote Address: <HANAADDRESS>:<HANAPORT>
• Referrer Policy: no-referrer-when-downgrade

• SAP Analytics Cloud
• Live Data Connection (DIRECT) to SAP HANA

1. Configure Live Data Connection to SAP HANA per https://help.sap.com/doc/00f68c2e08b941f081002fd3691d86a7/release/en-US/cc03773d7f554c4ebc9e29b4c2792e26.html
2. When creating the Live Data Connection in SAP Analytics Cloud and notice the error

When adding the SAP Analytics Cloud Tenant URL to Allowed Origins in SAP HANA a trailing slash was included: https://<customer-prefix>.<data-center>.sapanalytics.cloud/

1. Log on to your SAP HANA XS Admin page (/sap/hana/xs/admin) as the System user or a user assigned to the following roles: sap.hana.xs.admin.roles::RuntimeConfAdministrator and sap.hana.xs.admin.roles::SAMLViewer
2. Go to the XS Artifact Administration panel and navigate to sap.bc.ina.service.v2
3. Select the sap.bc.ina.service.v2 package, switch to the CORS pane
4. Click "Edit"
5. Select the Allowed Origins entry with the trailing slash
6. Click "Delete"
7. Click "Add"
8. Enter the SAP Analytics Cloud tenant URL without the trailing slash: https://<customer-prefix>.<data-center>.sapanalytics.cloud
9. Click "Add"
10. Click "Save"
11. Click "OK"

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
• https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
• https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
• Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

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