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2671976 - Failed to connect to system in SAP Analytics Cloud (SAC)

Symptom

When attempting to create a Live Data Connection (DIRECT) to SAP HANA, the following error messages can be observed;

  • Failed to connect to system in SAP Analytics Cloud (SAC)
  • Failed to load https://<HANAHOST>:<HANAPORT>/sap/bc/ina/service/v2/GetServerInfo: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource.
  • Origin 'https://<customer-prefix>.<data-center>.sapanalytics.cloud' is therefore not allowed access.
  • GET https://<HANAHOST>:<HANAPORT>/sap/bc/ina/service/v2/GetServerInfo 401 (Unauthorized)
  • Request URL: https://<HANAHOST>:<HANAPORT>/sap/bc/ina/service/v2/GetServerInfo
  • Request Method: GET
  • Status Code: 401 Unauthorized
  • Remote Address: <HANAADDRESS>:<HANAPORT>
  • Referrer Policy: no-referrer-when-downgrade


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Environment

  • SAP Analytics Cloud
  • Live Data Connection (DIRECT) to SAP HANA

Product

SAP Analytics Cloud 1.0

Keywords

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