SAP Knowledge Base Article - Public

2672015 - Unable to view Document Generation Template

Symptom

User is not getting some templates in the  drop down. The user has permissions and the issue is reproducible for new templates as well.

Environment

  • SAP SuccessFactors
  • Employee Central 2.0
  • Document Generation

Reproducing the Issue

  1. Go to Generate Document
  2. Select Template
  3. Some templates are missing

Resolution

  • Please refer to the section mentioned below in the Document Generation Handbook:
  • Go to Manage Permission Roles -> Permissions -> Select Category "Manage Document Generation Templates" -> Provide either all permission to the Genarate Documents or select the required ones.

Generate Doc settings.png

  • Only templates of the category Document Generation will appear in the list.
  • Templates using placeholder should have template mapping completed under "Manage Document Template Mapping". If mapping is not done, template will not be listed under Generate document page.

Keywords

Missing, document generation, RBP, Permissions , KBA , LOD-SF-EC-DOC , Document Generation , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions