2672263 - Stock Values are not Updated in Cloud For Customer after Service Ticket is Released to SAP ERP

Symptom

You are using the Service Ticket Follow-up scenario from Cloud for Customer to SAP ERP and Items/Parts have been added from Stock Location previously replicated from SAP ERP to Cloud for Customer.

Once the Ticket is released and follow-up documents are successfully created in SAP ERP, Stocks are updated in SAP ERP, but the same doesnt happen in Cloud for Customer.

This is also applicable for S4 HANA integration.

Environment

SAP Hybris Cloud for Customer integration with SAP ERP
SAP Hybris Cloud for Customer integration with SAP S/4HANA

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions ; SAP Cloud for Customer integration with SAP ERP all versions ; SAP Cloud for Customer integration with SAP S/4HANA all versions

Keywords

Stock, Stock Location, Service Ticket, add from stock location , KBA , stock , service ticket , stock location , stock not updated , LO-INT-COD , CRM On Demand Integration , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

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