2672545 - Registered Products Party Determination Not Being Triggered

You have setup some Party Determination Rules, however they are not being triggered when creating a Ticket within a Registered Product.

Sap Cloud for Customer

1. Go to the Products work center.
2. Select the Registered Products view.
3. Open Registered Product ABC (ABC represents the Registered Products name).
4. Now go to the Tickets facet.
5. Click on New and create a new Ticket.
6. The Party Determination Rules were not triggered.

Party determination rules are only triggered when creating a Registered Product within a Ticket, not the opposite.

This is the expected behavior for the Registered Product scenario.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

• SAP Service Cloud

Registered Product; Party; Tickets; , KBA , LOD-CRM-SRP , Service Request Processing , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions