2673036 - Error during Employee Photo Upload

During Employee Photo Upload, error is displayed: 

"An application error occurred. Check the console log for more details".

“An application error occurred. Please try again later, or notify support if the issue keeps occurring. ” 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Employee Central

• Employee Profile

1. Go to People  > Header;
2. Edit Profile Picture > Upload New Picture;
3. Save Changes:
   
   

Possible application error during Employee Profile Photo Upload could be:

• Invalid photo format;
• Photo is corrupted;
• Photo is too large (for example, a single photo is 7 MB) .

Solution 1: Use Paint tool

1. Open the Photo using Paint Tool;
2. Save the Photo without any changes (PNG or JPG Format);
3. Upload the photo;
4. Save Changes

Solution 2: Use Snipping Tool/ Snagit Tool

1. Open the Photo;
2. Capture the image using the image;
3. Save Photo;
4. Upload Photo;
5. Save Changes.

In addition, keep in mind that photo should have at least the following configuration/format:

Maximum file size: 2MB
File format: PNG/JPG 
Dimension Ratio: 3 wide by 4 high preferred

SuccessFactors, Photo Upload Failure, An application error occurred, People Profile, Header, Upload Photo, csg_q , KBA , LOD-SF-EP-PHO , Photo Management , LOD-SF-EP , People Profile , Problem