2673399 - Activity Update Notifications are not received- Continuous Performance Management

Employees do not receive activity update notifications when their managers update their CPM activities.

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SAP SuccessFactors Continuous Performance Management

1. According to the guidelines for 'Using Continuous Performance Management - Enabling Email Notification on Receiving an Activity Update from a Manager,' please ensure that the Activity Update Notification is enabled and that the Intelligent Services event is configured correctly. Here's a screenshot of the Intelligent Services event configuration.

2.This notification is triggered when a manager adds updates to an employee's CPM activities. Specifically, the "update" refers to updating the comment field in the Activity details page. It does not refer to adding a new activity or modifying an existing one, such as changing the status or name of an activity.

3. This notification is only supported for the Direct Manager/Direct Report relationship.

4. It will not be triggered for the Multiple roles functionality i.e. when the Meeting Channel Owner within a shared channel adds an update to the Meeting Channel Subject's Activity, there will be no notification triggered from this action.

Using Continuous Performance Management - Enabling Email Notification on Receiving an Activity Update from a Manager

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