Symptom
The value for the Reported on field is not displayed in the ticket summary.
Environment
SAP Cloud for Customer
Reproducing the Issue
You have adjusted the Ticket Summary form and added a binding for the Reported on field.
- Go to the Service work center.
- Select the Tickets view.
- Open a random ticket.
- Click the Summary button.
- Select the Preview Summary button.
You can see that the value for the Reported on field is not displayed.
Cause
You have not used the correct binding for the field.
Resolution
In order to have the value for Reported on field displayed you need to use the following binding: $.ServiceRequest.RequestInitialReceiptDateTime.
Keywords
Ticket, Ticket Summary, Reported On. , KBA , LOD-CRM-SRP-OPM , Output Management , Problem
Product
SAP Cloud for Customer add-ins 1808