SAP Knowledge Base Article - Public

2673497 - Document Routing Notification Email for Offer Approval is not Received by the Approver - Recruiting Management


When approvers are added to an Offer Approval, some of them are not receiving an email notification.


SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

  1. External candidate applies for the job;
  2. Candidate is moved to the Offer status in the talent pipeline status;
  3. The operator under Take Action creates an Offer Approval;
  4. The same operator add himself/herself as the approver;
  5. A document routing notification email is not received by the operator.


It is expected behavior a current operator do not receive a document routing notification email when adding himself/herself as the approver for an Offer Approval.

Please note: it is also expected that the same logic extends to user adding themself to the "Additional Recipient" field in Document Routing Notification.


Offer Approval, Approver, Document Routing Notification, Email not Received, Recruiting Management, RCM , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions