SAP Knowledge Base Article - Public

2673500 - You Do Not Get Notifications For Activities

Symptom

You do not get notifications for Activities such as Phone Calls, Appointments,etc before start time of the Activity.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to the Activities work center.
  2. Go to the Appointments view.
  3. Click New.
  4. Enter all mandatory fields and click Save.

You expect a notification to be sent to Organizer and Attendees before the start time of Appointment but no notification is received by them.

Cause

As per the standard functionality notifications will not be sent for Activities such as Phone Calls, Appointments,etc before start time of the Activity.

Resolution

You can use workflow rules as per your use case to achieve this.

See Also

SAP Help Portal: Create a Workflow Rule

Keywords

activities , appointment , notification , phone call , task , KBA , notification , workflow , activities , start time , appointment , LOD-CRM-WKF , Workflow , LOD-CRM-ACT , Activities , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions