Symptom
Candidate resume/CV is replaced when an agency submits existing candidate to another requisition with a new resume
Environment
SuccessFactors BizX - Recruiting Management (RCM)
Reproducing the Issue
- Log in to the agency portal (URL, username, email and password required)
- Go to “Job Listings”
- Take Action on one requisition
- Submit New Candidate
- Fill in all required fields
- If you agree, tick the box to agree to the terms and conditions
- Next
- Choose File to add the resume
- Add Candidate
- Close
- Log in to the agency portal - either the same one, or a different one (URL, username, email and password required)
- Go to “Job Listings”
- Take Action on a different requisition
- Submit Existing Candidate
- Select the candidate from the Candidate Name dropdown
- Tick the box to upload the latest resume
- Choose File to add the resume
- Submit Candidate
- Close
- Log in to the instance
- Recruiting
- Click on the job title
- Candidate tab
- Candidate name
- Resume
- See that the new resume on the second requisition has overwritten the original resume on the first requisition
Cause
The resume for the candidate's application to the first job requisition is replaced when the candidate is submitted to a second requisition, because the candidate is in a "Forwarded" status.
Resolution
To submit the different resume on different jobs, the candidate submitted by the agency on a previous application should exist in the "Default" status, or any other status other than the "Forwarded" or "Invite to Apply" statuses.
Note: Recruiters can only put the candidate in "Default" status if late stage feature is enabled.
You can also follow the steps in KBA 2090228 to submit an enhancement request if you would like to see this expected behaviour change.
See Also
2277946 - Unable to submit different resume for same candidate while forwarding the candidate through Agency
2082196 - What are the options for candidate ownership for agencies? - Recruiting
2342261 - Agency Portal - Set Up Agency Access - Recruiting Management
2090228 - How to submit enhancement requests for SAP SuccessFactors products
Keywords
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