SAP Knowledge Base Article - Public

2673605 - Print Package Option - Onboarding 1.0

Symptom

  • Onboarding Orientation Step cannot print forms before submitting 
  • Print Package link not working
  • Customer wants to print package prior to submission
  • Process stucks at Signature Step

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Log into On-boarding application
  2. Pick up any candidate in Orientation Steps
  3. See below screenshot for customer's expectations
    KBA-SCreenshot.png

Cause

  • "Print Package" is not a link
  • Standard Behavior for all customers
  • Step is waiting to print documents

Resolution

If you want to print document, please rollover your mouse to see the "print option" similar to how print option appears when using regular PDF files. See below screenshot of the actual behavior

KBAscreen.png

To disable the Print Package option:

  1. Go to Onboarding
  2. Onboarding Dashboard > Reference Files > Forms
  3. Select the Form
  4. Uncheck Print Form

Keywords

Print, Package, ONB, Option, Forms, PDF, Document, Signature, Step, Form, Reference, Files, Edit , KBA , LOD-SF-OBD-FRM , Country Compliance Forms , Problem

Product

SAP SuccessFactors Onboarding all versions