SAP Knowledge Base Article - Public

2673605 - Print Package Option - Onboarding 1.0


  • Onboarding Orientation Step cannot print forms before submitting 
  • Print Package link not working
  • Customer wants to print package prior to submission
  • Process stucks at Signature Step

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Log into On-boarding application
  2. Pick up any candidate in Orientation Steps
  3. See below screenshot for customer's expectations


  • "Print Package" is not a link
  • Standard Behavior for all customers
  • Step is waiting to print documents


If you want to print document, please rollover your mouse to see the "print option" similar to how print option appears when using regular PDF files. See below screenshot of the actual behavior


To disable the Print Package option:

  1. Go to Onboarding
  2. Onboarding Dashboard > Reference Files > Forms
  3. Select the Form
  4. Uncheck Print Form


Print, Package, ONB, Option, Forms, PDF, Document, Signature, Step, Form, Reference, Files, Edit , KBA , LOD-SF-OBD-FRM , Country Compliance Forms , Problem


SAP SuccessFactors Onboarding all versions