SAP Knowledge Base Article - Public

2673697 - Restart I9 Reverification step but activity is already signed

Symptom

 I9 Reverification Activity is already signed

Environment

Onboarding

Reproducing the Issue

- check on ONB Dashboard

- I9 Reverification is already signed

Cause

 - error on the customer's end that they want to correct

Resolution

 Open a support ticket

Keywords

KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SAP SuccessFactors Onboarding 1805