SAP Knowledge Base Article - Public

2674319 - Executive Review scroll - screen jumping

Symptom

When viewing Compensation Executive Review, when a user scrolls down their list the screen jumps continuously. The issue is occurring in Internet Explorer (version 11) and cannot be reproduced on Firefox, Chrome.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors HCM Core
  • Talent Management
  • Compensation

Reproducing the Issue

Go to compensation > executive review tab > access any template > scroll down the user list and notice the screen jumping.

Cause

This is a known issue under IE, and is related with sfMagicTable, during scrolling, browser will try to scroll and align the table with new location and alignment. But for IE, it have a poor re-render engine and hence the issue. Unfortunately this is a known bug with the SFMagicTable in IE and there is nothing the engineering team can do to fix it.

Resolution

Workarounds suggested:

  • Use 15 -20 items per page, so that there is no scrolling. 
  • Drag the drag handle using the mouse by holding the mouse on the handle and drag down (instead of using the mouse wheel) - the table should scroll more smoothly this way.

Keywords

UI-13149UI-12119, flickering , KBA , LOD-SF-CMP , Compensation Management , Problem

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HXM Core all versions