SAP Knowledge Base Article - Public

2674335 - E-mail Field in Account Accepts Strange E-mail Formats

Symptom

You are inserting e-mail information for an Account in its header. However, the system accepts inputs like test @test.com (with space character before @) and test@test (without a suffix .com for example).

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Open the Accounts view.
  3. Open the Account ABC (where ABC stands as Account ID).
  4. Click in the Edit button.
  5. Enter the e-mail information like 'test @test.com' or 'test@gmail'.
  6. Click in the Save button.

You notice that the system allows you to save this e-mail information; your impression is that this should not happen.

Cause

The system e-mail checks are in accordance with RFC 5322 and RFC 3492. They allow this kind of format, these are valid e-mail addresses.

Resolution

This is the system current standard behavior.

Keywords

Account ; Header ; E-mail ; E-mail ; Format ; iso ; ISO ; e-mail ; mail ; email ; , KBA , LOD-CRM-ACC , Account , LOD-CRM-SC-EML , Email , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions