SAP Knowledge Base Article - Public

2674351 - Product Lists is Empty While Creating a Sales Order


The Product Lists is empty when you try adding Products in a Sales Order.


SAP Hybris Cloud For Customer.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Order view.
  3. Click on New button to create a new Sales Order.
  4. Enter the Account and maintain all mandatory fields.
  5. Click on Add button to add Products.
  6. Select the tab Product Lists.

The Product Lists is empty.



This can happen due to various reasons,

  1.  If the Product Lists is not Active.
  2.  If the validity of the Product Lists has ended.
  3.  If the Product Lists is not valid for all Accounts, here you need to check if you are adding a Product list which includes the account assoicated with your newly created Sales Order.




This is a standard system behavior.


Product List, Empty, Sales Order Product List, Empty Product List. , KBA , LOD-LE-CQP-CO , Lean Sales Orders , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions