2674362 - People/Action Search Box Not Showing or Showing Just Search SAP Jam

The search box to search users (People Search) or actions (Action Search) oi BizX is not showing on the top of the screen:

Or, the search box just show the message "Search SAP Jam" and do not search users and action from BizX:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HXM Suite

1. Log into the instance
2. Notice on the page header the search is missing

The "User Directory" feature is not enabled in the instance

To enable "User Directory" in the instance:

1. Go to "Admin Center"
2. Click "Company Settings"
3. Choose "Platform Feature Settings
4. In "Platform Feature Settings", check for the feature "User Directory" and enable it
5. Save

sf, success factors, box, user search , KBA , LOD-SF-PLT-SRH , Search , LOD-SF-PLT , Platform Foundational Capabilities , Problem