Symptom
How to configure SAP SuccessFactors JAM knowledge base with SAP SuccessFcators EC Service Center (ASK HR)?
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Employee Central Service Center
SAP SuccessFactors JAM
Resolution
Prerequisites
- SAP Jam tenant has been provisioned for your SAP SuccessFactors Employee Central company, and you have been given administrator access.
- Integrating SAP Hybris Cloud for Service with SAP Jam Feeds - see the "Prepackaged Integration with SAP Jam" handbook
Procedure
- Navigate to the following work center view
.Work Center
Business Configuration
View
Implementation Projects
- Select First Implementation project.
- Choose Edit Project Scope.
4. Click Next until you reach Scoping.
5. In the Scoping Elements list, select Serviceà Employee SupportàKnowledge Base.
- Click Next.
-
In Questions, navigate using the following path.
Service--> Employee Support --> Knowledge base. - Mark in Scope for below Elements:
- Click Next.
- Review and confirm your project scope.
Keywords
JAM integration with ECSC, AskHR jam Integration, ecsc, Knowledge base, service center , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , How To