SAP Knowledge Base Article - Public

2674677 - Territory Realignment Runs do not Update the Owner of the Opportunity Related To the Realigned Account

Symptom

You find that Territory Realignment Runs do not Update the Owner field in an realigned Account's related Opportunity.

Environment

SAP Cloud for Customer

Cause


The Realignment Run was not designed to update the owners of objects, only Territories where relevant (i.e. Accounts and related items).

The Owner field determination is based on regular party determination in each object. This is configured under the "Maintain Involved Parties" setting in fine-tuning.

Resolution

This is the expected system behaviour.

Keywords

Account Opportunity, Related Opportunity, Opportunity Owner Determination. , KBA , LOD-CRM-TM , Territory Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions