2675027 - List View and Inline E-Mail Editor of Ticket Interactions not Visible in Fiori Client

List View and Inline E-Mail Editor options of Ticket Interactions are not visible in Fiori client but are available in HTML5.

*Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.*

SAP Cloud for Customer

1. Go to Service workcenter in Fiori client
2. Go to Tickets view
3. Open any Ticket and navigate to the Interactions tab
4. List view and Inline E-Mail Editor options are not visible

You have to enable these options in Ticket Configuration for them to appear in Fiori client.

Please follow the steps given below to enable List view and Inline E-Mail Editor in Fiori.

1. Go to Administrator → Service and Social → Tickets
2. Go to Ticket Configuration and check the boxes for Enable List View and Enable Inline Editor
3. Click on Save
4. Logout and login to the system again.

https://help.sap.com/viewer/637db7a0d01e47009d9420e9a927c571/1808/en-US/71b916d9b0ad4475bf9a895ee3d11508.html#loio71b916d9b0ad4475bf9a895ee3d11508

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