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SAP Knowledge Base Article - PreviewSymptom
When setting ticket Status mapped to Requestor Action, Completion field is auto filled with a date. You expect it to stay blank because the ticket is now on customer's side and yet to be completed.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
service level agreement, sla, service levels, ticket, service request, milestone, date, conditions, determination, completion, requestor action, processor action, sla clock, completion due, resolution due , KBA , LOD-CRM-SRP , Service Request Processing , LOD-LE-CSM-SVL , Service Level Objective , Problem
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