SAP Knowledge Base Article - Public

2675069 - Images Are Not Displaying In E-Mail Content Design For Sales Campaign

Symptom

Images cannot be attached in E-mail Template Design as well as images inserted are not displayed.

Environment

SAP Cloud for Cutsomer

Reproducing the Issue

  1. Navigate to Sales Campaign Work Center.

  2. Go to Content work center view.

  3. Search and open E-mail Template.

  4. Go to Design facet.

  5. Inserted image is not displayed.

Cause

Images used in E-mail template is stored in the local system and hence not dplayed.

Resolution

Store images in the Public server.  If E-mail template contains images, then image files should be stored on a publicly accessible image server. Images stored in local system, would not be reflected.

Keywords

Images, Not Displayed, E-Mail Content, Design, Sales Campaign , KBA , sales campaign , images, not displayed,e-mail content, , LOD-CRM-ACT , Activities , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions