Business requires that when a call comes into a queue/location that is closed, such call be forwarded to another queue
- For example, you have an SAP Contact Center "CCtr" with different queues like China and Poland
- When the CCtr Queue attending local calls from China must be re-routed to the CCtr Queue in Poland after the Chinese office is closed
- The same behavior must be reverted back when the Polish office is closed
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, overflown, over flow, route, rerouted , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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