SAP Knowledge Base Article - Public

2675356 - You are Not Able to Open the Files Generated by the Content Transfer When Exporting Layouts


You have exported the layout via content transfer and downloaded the file. However, you are not able to open this file locally in your computer.


SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Click on Adapt
  2. Click on Export Master Layout
  3. Select All Layouts/Master Layout
  4. Click Ok


  1. Go to Administrator Workcenter
  2. Click on Content Transfer
  3. Select the content Export/Import
  4. Go to Attachments tab.
  5. Select the document and click on Download.


After downloading the file you should rename it and add the extension .zip to it. Now you will be able to open this zip file and access the .xml file inside it.


content transfer; export layout , KBA , export layout , content transfer , BC-DWB-REP-EXT , Extensibility , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions