SAP Knowledge Base Article - Public

2675740 - Unable to create new instructor for LMS Webex VLS. Error generated.


When creating an instructor, user gets the following error:

Validation Error

You must correct the following error(s) before proceeding:

The user could not be created on Webex VLS Server. Please try again later or nore the error and contact your VLS administrator.

VLS Error: The password doesnt meet site password criteria Password cannot be the URL, hostname or username



  • SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Click on Learning
  2. Click on Instructors tab
  3. Click Add New
  4. Fill in all Required Fields
  5. Enter the VLS Settings, Select 'Use Existing Account'
  6. Click Add
  7. Error appears


A setting in the Webex Application is preventing the new Instructor being added.


Contact your Webex administrator and within the Webex Application itself, get them to disable the "Users can reset passwords after _hours" setting.

Now you should be able to Add a New Instructor.

See Also

2341420 - LMS VLS (Virtual Learning Session) Knowledge Support and Tips


LMS, VLS, Webex, Validation, error, password, username, URL, hostname, Users can reset passwords after _hours, Add a New Instructor, , KBA , LOD-SF-LMS-VLS , Virtual Learning System , LOD-SF-LMS , Learning Management System , Problem


SAP SuccessFactors Learning all versions