SAP Knowledge Base Article - Public

2675972 - Employee and Partner Contacts Are Displayed while Adding a Party Role Partner Contact at Account Team


Employee and Partner Contacts are displayed when add a party role Partner Contact at Account Team.


SAP Cloud for Customer.

Reproducing the Issue

  1. Go to the Customer work center.
  2. Go to the Account work view.
  3. Open the Account 123 (in which 123 defines the Account ID).
  4. Go to the Account Team facet.
  5. Click Add button.
  6. Select the Party Role defined as Partner Contact.
  7. Under Name, click the Value Help icon.
  8. Employees and Partner Contacts maintained on the system will be displayed.


Adding a Party Role Partner Contact, the user should be able to set an account team using both Employee and Partner Contacts maintained on the system.


This is the standard behaviour of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 

An alternative option may be to check the SAP Customer Influencer Site to submit an idea:


Accounts, Employee, Partner Contacts, Account Team. , KBA , LOD-CRM-ACC , Account , How To


SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808