You use the Resolve and Dispatch Incidents Fiori App from the IT Service Management Workcenter in Solution Manager 7.2, and when you select the "Take Over" button on a new Incident you are assigned correctly as the Message Processor but the system does not change the status from "New" to "In Process".
SAP Solution Manager 7.2 SP05 and above
SAP Solution Manager 7.2
SOLMAN, app does not change Incident status, status remains new, Resolve and Dispatch Incidents, , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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