Symptom
- All BI services on one node of a cluster environment could startup without any issue.
- Only CMS can startup while all the other BI services failed to start on the other node.
- In the failed BI service's Properties page, "The Server Intelligence Agent for this server is unavailable" is shown.
- There is only one network interface card (NIC) on each BI node.
- Firewall is enabled on each BI node.
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Environment
- SAP BusinessObjects Business Intelligence platform 4.x (BI 4.0 / 4.1 / 4.2)
- Clustered environment
- Windows
Product
SAP BusinessObjects Business Intelligence platform 4.2
Keywords
KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
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