Symptom
ToDo for Inactive Users, ToDo with Invalid Workflow Status and ToDo without Workflow can now identified using the check tool
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
Environment
Employee Central - 1808
Cause
ToDo for Inactive User: (ToDoWithInactiveUser)
If a workflow has been triggered with an approver who has been terminated afterwards now these workflows can be identified using check tool
Resolution
Index
- ToDo for Inactive User: (ToDoWithInactiveUser)
- ToDo with Invalid Workflow Status (ToDoWithInvalidStatusWorkflow)
- ToDo with Missing Workflow (ToDoWithMissingWorkflow)
ToDo for Inactive User: (ToDoWithInactiveUser)
If a workflow has been triggered with an approver who has been terminated afterwards now these workflows can be identified using check tool
Solution:
In manage Workflow requests search for the workflow. Change the terminated approver to an active user.
ToDo with Invalid Workflow Status (ToDoWithInvalidStatusWorkflow)
Solution:
Export the check results and open a Support case under component LOD-SF-EC-WFL (Workflows) - Support will need to engage with Development Engineering to run a script to fix the data issue.
ToDo with Missing Workflow (ToDoWithMissingWorkflow)
Solution:
Export the check results and open a Support case under component LOD-SF-EC-WFL (Workflows) - Support will need to engage with Development Engineering to run a script to fix the data issue.
Customer Action:
- Please contact Employee Central Support Engineer Team and Add the following to your case or Tikect:
- Customer must provide us a written Approval for the script
Employee Central Support Engineer Team Action:
- Please refer to Internal Meno
Limitation:
You cannot find a workflow in: Manage workflow requests with invalid approvers or Manage workflow request when both subject user and initiator are inactive.
Customer Action:
- Please contact Employee Central Support Engineer Team and Add the following to your case or case:
- Customer must provide us a written Approval for the script
Employee Central Support Engineer Team Action:
- Please refer to Internal Meno-SRSD-28190
See Also
2472648 - Check Tool: How to check your SuccessFactors configuration
Keywords
ECT-111121, ECT-99722, SRSD-28190 ToDoWithInactiveUser, ToDoWithInvalidStatusWorkflow, ToDoWithMissingWorkflow, workflow, check tool, SRSD-67246, SRSD-67244, PRB0041799, INC0022921, todos clean workflow , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , LOD-SF-EC-ADM , Admin Tools (EC Core only) , How To