SAP Knowledge Base Article - Public

2676253 - Check Tool: Workflow ToDo Checks - (ToDoWithInactiveUser) (ToDoWithInvalidStatusWorkflow) (ToDoWithMissingWorkflow)

Symptom

 ToDo for Inactive Users, ToDo with Invalid Workflow Status and ToDo without Workflow can now identified using the check tool

checlWFL.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

Employee Central - 1808

Cause

ToDo for Inactive User: (ToDoWithInactiveUser)

If a workflow has been triggered with an approver who has been terminated afterwards now these workflows can be identified using check tool

todoForInactiveUsers.png

Resolution

Index

 

ToDo for Inactive User: (ToDoWithInactiveUser)

If a workflow has been triggered with an approver who has been terminated afterwards now these workflows can be identified using check tool

todoForInactiveUsers.png

 

Solution:

In manage Workflow requests search for the workflow. Change the terminated approver to an active user.

wflReque.png

 

 

ToDo with Invalid Workflow Status (ToDoWithInvalidStatusWorkflow)


todoWithInvalidWorkflowStatus.png

Solution:

Export the check results and open a Support Incident under component LOD-SF-EC-WFL (Workflows) - Support will need to engage with Development Engineering to run a script to fix the data issue.

 

 

ToDo with Missing Workflow (ToDoWithMissingWorkflow)


todoWithoutWorkflow.png

 

Solution:

Export the check results and open a Support Incident under component LOD-SF-EC-WFL (Workflows) - Support will need to engage with Development Engineering to run a script to fix the data issue.

 

Customer Action:

  1. Please contact Employee Central Support Engineer Team and Add the following to your Incident or Tikect:
  2. Customer must provide us a written Approval for the script

Employee Central Support Engineer Team Action:

  1. Please refer to Internal Meno 

Limitation:

You cannot find a workflow in: Manage workflow requests with invalid approvers  or Manage workflow request when both subject user and initiator are inactive.

Customer Action:

  1. Please contact Employee Central Support Engineer Team and Add the following to your Incident or case:
  2. Customer must provide us a written Approval for the script

Employee Central Support Engineer Team Action:

  1. Please refer to Internal Meno-SRSD-28190 

See Also

2472648 - Check Tool: How to check your SuccessFactors configuration

Keywords

ECT-111121, ECT-99722, SRSD-28190 ToDoWithInactiveUser, ToDoWithInvalidStatusWorkflow, ToDoWithMissingWorkflow, workflow, check tool, SRSD-67246, SRSD-67244, PRB0041799, INC0022921, todos clean workflow , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , LOD-SF-EC-ADM , Admin Tools (EC Core only) , How To

Product

SAP SuccessFactors Employee Central all versions