SAP Knowledge Base Article - Preview

2676275 - Contract Header Determination For Ticket Header Independent From Contract Item Determination For Ticket Item

Symptom

You have created a Contract and activated it. When creating a Ticket and selecting this Contract manually on the header level, fields Contract and Contract Item are empty under Items in Service and Repair facet.


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Environment

SAP Cloud For Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Ticket, Contract, Item , KBA , LOD-LE-COP-SRV , Service Contract , LOD-CRM-SRP , Service Request Processing , Problem

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