Symptom
This KBA provides guidance on creating, managing, and customising recruiting email templates within Recruiting.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Management
Resolution
Recruiting-related emails (including trigger emails, interview emails, and candidate emails) can be created and modified through Admin Center > Manage Recruiting Email Templates.
Create New Recruiting Email
- Navigate to Admin Center > Manage Recruiting Email Templates
- Click 'Create New Template' button
- Configure the email template to your desire. Valid tokens can be used in these email templates.
- Click "Save Changes"
Modify Recruiting Email Template
- Navigate to Admin Center > 'Manage Recruiting Email Templates'
- Select the template you wish to modify
- Modify the selected template
- Click "Save Changes"
NOTE: Only the Last Modified Date is available for email templates, as there are no audit logs tracking who created or edited each template. Similarly, audit logs are not available for Recruiting Email Triggers, so it’s not possible to determine when changes were made or by whom.
See Also
Implementation Guide - Configuring Recruiting Email Templates
Keywords
Recruiting Email Templates, Admin Center, trigger emails, interview emails, candidate emails, Manage Recruiting Email Templates, Create New Template, email template configuration, tokens, Save Changes, modify template, Last Modified Date, audit logs, Recruiting Email Triggers, template management, RCM, Recruiting , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
SAP Knowledge Base Article - Public