Symptom
In app "Create Correspondence", when trying to send the correspondence via email, the errors below are displayed.
"Sender email address can't be initial."
Or "Sender domain in xxxx@xxxx.com is not allowed."
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP S/4HANA Cloud Public Edition
Resolution
For error "Sender email address can't be initial", the sender email address should be maintained in app "Output Parameter Determination".
Maintain the 'Sender Email' in the determination step 'Email Settings' for the correspondence rule.
For error "Sender domain in xxxx@xxxx.com is not allowed", the domain in the sender email address should be maintained as an allowed sender domain.
In configuration "Define Email Sender Domain" (ID: 101313), maintain the correct domain name of the sender email address.
Examples: company.com would allow all email addresses in this domain such as John.Doe@company.com
*.company.com would allow all email addresses in company.com subdomains such as John@sales.company.com or Doe@service.company.com
See Also
Keywords
Create Correspondence, Sender Email, Initial, Sender Domain, Output Parameter Determination, Email Settings, Sender Domain, Define Email Sender Domain , KBA , FI-FIO-AP-2CL , Fiori UI for Accounts Payable (Public Cloud) , FI-FIO-AR-2CL , Fiori UI for Accounts Receivable (Public Cloud) , How To