SAP Knowledge Base Article - Public

2676588 - Maintain sender email address and sender domain for correspondences

Symptom

In app "Create Correspondence", when trying to send the correspondence via email, the errors below are displayed.

"Sender email address can't be initial."
Or "Sender domain in xxxx@xxxx.com is not allowed."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP S/4HANA Cloud

Resolution

For error "Sender email address can't be initial", the sender email address should be maintained in app "Output Parameter Determination".
Maintain the 'Sender Email' in the determination step 'Email Settings' for the correspondence rule.


For error "Sender domain in xxxx@xxxx.com is not allowed", the domain in the sender email address should be maintained as an allowed sender domain.
In configuration "Define Email Sender Domain" (ID: 101313), maintain the correct domain name of the sender email address.

Examples: company.com would allow all email addresses in this domain such as John.Doe@company.com
                *.company.com would allow all email addresses in company.com subdomains such as John@sales.company.com or Doe@service.company.com

See Also

Setting Up Output Management (1LQ)

Keywords

Create Correspondence, Sender Email, Initial, Sender Domain, Output Parameter Determination, Email Settings, Sender Domain, Define Email Sender Domain , KBA , FI-FIO-AP-2CL , Fiori UI for Accounts Payable (Public Cloud) , FI-FIO-AR-2CL , Fiori UI for Accounts Receivable (Public Cloud) , How To

Product

SAP S/4HANA Cloud all versions