SAP Knowledge Base Article - Public

2676893 - Error ID When Clicking Column Designer in Compensation/Variable Pay


The following Error ID is appearing when navigating to Column Designer in Compensation/Variable Pay:

"An application error occurred. Please try again later, or notify support (with the error information of errorId=b5b88e33-022c-47e3-9f16-611a9a02d2db, timestamp=2018-04-17T06:24:51.731-0400, and the version information from the current screen) if the issue keeps occurring"


SAP Successfactors Compensation

Reproducing the Issue

  1. Navigate to Compensation/Variable Pay Template
  2. Plan Setup>Design Worksheet>Design Worksheet
  3. The error message appears not allowing you to navigate to Design Worksheet.


The error is caused by configuration issue in Data Model:

  • hris-element payComponentNonRecurring has no default label defined as shown below:
    <hris-element id="payComponentNonRecurring">
    [default label is missing here]
    <label xml:lang="en-GB">One-off Payments</label>


  1. Please add a default label for it like the example below.

    <hris-element id="jobInfo">
    <label>Job Information</label>
    <label xml:lang="en-GB">One-off Payments</label>

    2. Please refer to your Implementation Partner or contact Customer Support if you experience this issue and have no access to Provisioning.


Column Designer, Compensation, Variable Pay, Error , KBA , LOD-SF-CMP , Compensation Management , LOD-SF-VRP , Variable Pay Programs , Problem


SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HXM Core all versions