Symptom
The following Error ID is appearing when navigating to Column Designer in Compensation/Variable Pay:
"An application error occurred. Please try again later, or notify support (with the error information of errorId=b5b88e33-022c-47e3-9f16-611a9a02d2db, timestamp=2018-04-17T06:24:51.731-0400, and the version information from the current screen) if the issue keeps occurring"
Environment
SAP Successfactors Compensation
Reproducing the Issue
-
Navigate to Compensation/Variable Pay Template
-
Plan Setup>Design Worksheet>Design Worksheet
-
The error message appears not allowing you to navigate to Design Worksheet.
Cause
The error is caused by configuration issue in Data Model:
- hris-element payComponentNonRecurring has no default label defined as shown below:
<hris-element id="payComponentNonRecurring">
[default label is missing here]
<label xml:lang="en-GB">One-off Payments</label>
Resolution
- Please add a default label for it like the example below.
<hris-element id="jobInfo">
<label>Job Information</label>
<label xml:lang="en-GB">One-off Payments</label>
2. Please refer to your Implementation Partner or contact Customer Support if you experience this issue and have no access to Provisioning.
Keywords
Column Designer, Compensation, Variable Pay, Error , KBA , LOD-SF-CMP , Compensation Management , LOD-SF-VRP , Variable Pay Programs , Problem