SAP Knowledge Base Article - Public

2677049 - The Attendee Is Automatically Determined when Creating an Appointment Within the Customer Work Center

Symptom

You are creating an Appointment as a follow up from Account and by default the main contact is getting defaulted maintained either as Contact and Attendee on Involved Parties of Account, even though the determination for the Attendee Party Role is disabled on Fine-Tunning Activity.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open the account ABC (ABC represents the Account ID).
  4. Go to the Activities facet.
  5. Click on New button to create a new Appointment.
  6. Fill in the mandatory information.
  7. Click on Save and Open button.
  8. In the Involved Parties table the main contact of the account is maintained either as Attendee and Contact.

Cause

The Attendee will be defaulted with the main contact when creating Appointments from an Account/Contact work center. This logic is currently hardcoded, and not based on the fine-tuning determination for Attendee.

If there is no main contact, the system will choose the first contact/ the contact which has been connected with the account for the longest amount of time.

Resolution

This is the standard behaviour of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page


Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 

An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Attendee, Determination, Main Contact, Account , KBA , LOD-CRM-ACC , Account , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811