2677049 - The Attendee Is Automatically Determined when Creating an Appointment Within the Customer Work Center

You are creating an Appointment as a follow up from Account and by default the main contact is getting defaulted maintained either as Contact and Attendee on Involved Parties of Account, even though the determination for the Attendee Party Role is disabled on Fine-Tunning Activity.

SAP Cloud for Customer

1. Go to the Customers work center.
2. Go to the Accounts view.
3. Open the Account ABC (ABC represents the Account ID).
4. Go to the Activities facet.
5. Click on New button to create a new Appointment.
6. Fill in the mandatory information.
7. Click on Save and Open button.
8. In the Involved Parties table the main contact of the account is maintained either as Attendee and Contact.

The Attendee will be defaulted with the main contact when creating Appointments from an Account/Contact work center. This logic is currently hardcoded, and not based on the fine-tuning determination for Attendee.

If there is no main contact, the system will choose the first contact/ the contact which has been connected with the account for the longest amount of time.

Attendee, Determination, Main Contact, Account , KBA , LOD-CRM-ACC , Account , LOD-CRM-ACT , Activities , How To

SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811