SAP Knowledge Base Article - Public

2677073 - Readiness Rating Values not Displaying in Drop-Down Menu

Symptom

When nominating via the People Profile/ Employee Profile or in Succession, the rating scale drop-down does not populate with the expected labels defined in the Rating Scale Designer

Readiness dropdown no data.PNG

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**

Environment

  • SAP SuccessFactors Employee Profile/ People Profile
  • SAP SuccessFactors Succession

Reproducing the Issue

  1. Employee Profile
  2. Nomination Portlet
  3. Add Nomination
  4. Search for user > Next > Next
  5. Click on the Readiness drop-down
  6. Result = no labels populating. 

Cause

It may be due to the Rating Scale not having any translations in the Rating Scale Designer for the particular language you are logged in with.

E.g. there may be translations for English US, but not for English UK:

Rating Scale no labels.png

Resolution

To resolve this, you will need to add a translation for each language via the Rating Scale Designer.

  1. Open the Rating Scale
  2. On the left you can see the dropdown for each language
  3. Enter a translation for each language and Save
  4. Log out and back in to see the translations

Note: if the Readiness Scale for 'Readiness' is not written exactly as defined in the Admin Guide for Succession (with a capital 'R'), then it will also inhibit the ratings scale dropdown from populating.

E.g. below with lower case 'r' this will not work:

readiness rating scale.png

You need to change it to 'Readiness' as defined in the Admin Guide:

Readiness correct label.png

Then it will work correctly:

Readiness dropdown correct.PNG

Note: Only alphanumeric characters and XML based special characters are supported for the values. Example: using a greater than/ less than character (< >) will result in unwanted characters displaying in the dropdown. To show a value for more than five years we recommend using +5 years in the readiness rating scale.

Keywords

Rating Label, Rating Scale, Readiness, Succession, Nomination. , KBA , LOD-SF-SCM , Succession Management , Problem

Product

SAP SuccessFactors HCM Core 1805 ; SAP SuccessFactors Succession & Development all versions