While using the Resolve and Dispatch Incidents Fiori App to perform the initial Incident processing, the Incident status does not change when you select an entry from the available drop-down list and save without entering any data in the Text field, but if you repeat the steps and enter text data in the Text field the status will change after saving.
SAP Solution Manager 7.2 SP05 and above
SOLMAN, Resolve and dispatch incidents, status, Fiori app, AGS_WORK_CUSTOM , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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