SAP Knowledge Base Article - Public

2677727 - Moving an Activity to a Specific Step - Onboarding 1.0

Symptom

  • How to move an activity to a specific step.
  • Reset New Hire back to the New Employee Step (NES).
  • Please reset candidate to the start of the New Employee Step so he can edit his information and re-sign his forms.
  • An employee entered incorrect information in an I-9 form and needs to move an activity back to the New Employee Step.

Environment

SAP SuccessFactors Onboarding 1.0

Resolution

If necessary to move a candidate to a especific step and/or delete any form please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via a Support Incident. In addition, follow the template when creating an incident and provide the needed information below:

Subject: 2677727 - Moving an Activity to a Specific Step - Onboarding 1.0
Component: LOD-SF-OBD-SCR
Problem Description:

  1. BizX Company ID 
  2. ONB Account ID
  3. Affected Candidate (first, last name, and HRDataId)
  4. Step to move the Candidate
  5. If necessary to delete a form please mention (file name)

Keywords

Onboarding, Move, Candidate, Reset, Step, Start, OBD, NES, New, Employee, Orientation, Signature, All, Doc, Submitted, PHV, OS, Change , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To

Product

SAP SuccessFactors Onboarding all versions